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Help with Your Subscriptions

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Help with Zinio

* NEW: Experiencing a technical problem with your Android app? Please install the latest update (v1.51.4927) from the Marketplace (updated 2/8/12).

* NEW: Renewal notifications may be sent as early as four months before your active subscription will expire. You can verify the number of issues remaining on a subscription purchased through Zinio.com or one of our mobile apps by clicking here (sign in if prompted).

* NEW: Are you having trouble downloading onto your mobile device or receiving a "network problem has occurred please try again later" message? We are currently investigating this problem. Please note that if you are in CHINA, there may currently be some restrictions in place outside of our control.

* NEW: Experiencing a crash with version 2.2.1 of the iPad app? Please see our 2.2.1 and iOS 5 FAQ.

* NEW: Are you trying to turn CONTINUOUS SERVICE on or off? Click here.

* NEW: Zinio has an app for Amazon's KINDLE FIRE! If you have a Fire and would like to install the Zinio app now, click here.

* NEW: Having trouble locating the sign in link on your iPad or seeing your 2011 issues?. Make sure you're in the READ section of the app to sign in to your account. Use the year selector to choose another year to view issues from that year.

* NEW: Having trouble using a service credit code or "Perk"? Please note the following: 1) the code must be used on Zinio.com; 2) it cannot be applied in the Shop section of a mobile app, or in conjuction with Paypal (an "invalid code" error will result); 3) to verify the amount applied on your order, click here, then select "View Order History" and click "view" to verify credit applied. Service credit FAQ.

* NEW: Zinio Reader 3 (ZR3) for PC and Mac has been retired.

* NEW: Want to switch your print subscription over to Zinio?




frequently asked questions

READER 4 BETA (Mac or PC) iPad App Account and Subscription Questions

Still need help? Please email Zinio Support:
(Be sure to include information about your operating system, Zinio Reader version, and any error message received)





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